Link America brings tremendous value as a partner. They have outstanding people who put the customer first with integrity and velocity in serving the customers’ needs. Link America delivers best in class customer service and logistics on a consistent basis. Link America is a valued partner that Ciena is proud to be doing business with.
The support provided by Link America continues to exceed expectations with respect to overall performance and efficiency. The Link America NDSC resources consistently meet their service level objectives for the contract and are requested on a consistent basis by our sales teams and customers at the same level as internal AT&T resources in comparable functions. The Link America senior leadership team has achieved trusted advisor partner status with my organization. Link America continues to take on new projects and move up the value chain with respect to providing innovative productivity enhancing solutions for AT&T.