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Link America is an innovator in deploying advanced services in the 4.9 GHz licensed wireless spectrum for government and non-government public safety networks (police, fire, search and rescue, EMS, municipalities, utilities, etc). We understand that critical communications require leading edge technology, partners and experience – and Link America has it all.
Our services portfolio also includes a professional RF design, tower construction and engineering integration for elite wireless communication networks across America.
Link America carries a comprehensive product and solution portfolio for securing all types of wireless networks, including any type of Wi-Fi, WAN, Point-to-Point (Pap), Point-to-MultiPoint (PMP), emerging WIMAX products, and Free Space Optics technology. |
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NICE Systems
Command, Control and Communications Centers (C4) are the focal points for collecting, processing, storing, displaying, analyzing and reacting to data obtained from both the public and the First Responder in real-time.
NICE Inform® - multimedia incident information management solution. NICE Inform® enables synchronous reconstruction of incidents across a spectrum of multimedia sources (voice, video, GIS and more), and facilitates secure/traceable sharing of multimedia information for enhanced interoperability, efficiency and insight |
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| Operations can step up to the public safety challenges of the 21st century with confidence, thanks to NICE Inform™, a revolutionary multimedia incident information management solution from NICE.I |
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NICE Public Safety Solutions
NICE Public Safety solutions provide:
- Robust and reliable total recording of all radio and telephony messages.
- Automatic number and location identification.
- Authentic reconstruction of events by providing accurate, chronologically correct recordings.
- Multimedia search and replay.
- Organization of the entire incident information in incident folders for protection and further management.
- One-click replay of last call.
- Simple, efficient operating procedures.
- An easily expandable open system for trouble-free integration with all existing systems.
- Quality measurement for call handling.
- Integrated CCTV solutions.
- Solutions integrated with and certified by major providers, including Harris Radio Solutions.
Please click to receive more details on NICE First Responders solutions.
Scenario Replay:
Scenario Replay is the industry's most powerful multi-channel search and replay application. It is an
easy-to-use tool to help you find and distribute transmissions quickly and efficiently, designed to
reconstruct conversations that took place over the radio and telephone.
Case Studies:
City of Dallas
NICE Selected by City of Dallas to Replace Existing Emergency Center Systems
NICE’s interaction analytics and its IEX workforce management solutions will support more than 1.2 million citizens
NICE Systems (NASDAQ: NICE), the global provider of advanced solutions that enable organizations to extract Insight from Interactions™ to drive performance, today announced the City of Dallas has selected NICE’s interaction analytics and its IEX workforce management solutions to improve emergency response and customer service in the city’s uniquely combined 9-1-1/3-1-1 communications center. NICE was the only company able to provide a solution capable of meeting the city’s requirements and assure outstanding service in a multi-skill environment. NICE partnered with several other companies, including PlantCML, on the project.
The City of Dallas has a population of over 1.2 million people, making it the ninth largest city in the US. The Dallas 9-1-1/3-1-1 center is staffed by 250 highly skilled telecommunications service specialists, who handle more than 2 million calls each year. NICE will provide the City of Dallas with performance-boosting solutions which make it possible to capture and analyze interactions, and evaluate, coach and train telecommunicators. With the addition of the IEX workforce management solution, the City of Dallas center will be able to efficiently forecast and schedule telecommunicators and streamline staff planning, assuring better service and improved response time.
“Our center handles both 9-1-1 emergency and 3-1-1 calls for the City of Dallas and our goal is to provide the best possible service to the citizens of Dallas in every situation,” said Willima Banner, 9-1-1 System Operations Manager, City of Dallas. “NICE will help us achieve this goal by giving us insight into our interactions to improve performance, and by helping us ensure that the right telecommunications specialists, with the right skills, are always on the other end of the line when citizens need immediate help.” “Once again, NICE solutions have been selected to replace existing systems,” said Eran Gorev, President and CEO of NICE Systems Inc. “We are very excited to have been selected for this important project together with our partners including PlantCML, and look forward to helping the City of Dallas deliver on its commitment to provide top-notch service to its citizens.”
Oklahoma City Upgrades Public Saftey Infrastructure: Makes Move to NICE
NICE NEWS Volume 2, Issue 6, June 2006NICE Systems is providing Oklahoma City with an integrated solution for capturing and managing emergency communications. The new NICE solution, which will replace a Dictaphone Freedom system, is being implemented as part of a comprehensive Public Safety Capital Improvement initiative to upgrade the City's critical public safety infrastructure. The City invested in the new NICE solution in conjunction with other improvements designed to boost public safety, including a new EDACS® trunked radio system from M/A-COM, and a state-of-the-art emergency communication center built to withstand an F5 tornado.
The communication center, which went online in January of this year, is equipped with VoIP phones for dispatcher and administrative use and employs circuit-switched telephony for incoming 9-1-1 calls. Handling police, fire and EMS calls, the consolidated center also serves as the hub for the City's new M/A-COM trunked radio system. According to Kerry Wagnon, program director for Oklahoma City's Public Safety Capital Project Office, the ability to capture and reconstruct all of these different types of emergency communications was central to the City's selection of NICE.
"Our city-wide strategy is to move to Voice over IP, so it was a natural progression for us to use VoIP in our new 9-1-1 center," said Wagnon. "But, in addition to these VoIP interactions, we needed to record our 9-1-1 calls and EDACS® trunked radio traffic too. Since NICE can capture and reconstruct all of these different types of emergency communications, the move to NICE made strategic sense for us."
When fully installed, the NICE solution will capture communications from 16 call-taker positions and interactions from 60 IP phones in use at the center. All of the radio communications from the City's M/A-COM trunked radio system - shared by all City departments including police and fire - will be transmitted over 2 T1 lines and captured by NICE. "With our NICE solution, we'll be able to have as many talkgroups as we want in our trunked radio system and still be able to capture them all," said Wagnon.
Oklahoma City's NICE solution will also include NICE's Scenario ReplayTM software, a web-based reconstruction tool, exclusive to NICE, that can piece together radio and phone-based emergency communications comprising an incident into a graphical timeline.
"At the end of the day, it was NICE's VoIP and trunked radio capture capabilities, and Scenario Replay, that came together to help us make the decision to go with NICE," said Wagnon. "We're confident that the investments that we've made in NICE and our other capital improvements will help improve public safety for the citizens of Oklahoma City." |
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| Industry Awards |
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NICE Interaction Analytics: 2009 Implementation Awards for NICE Interaction Analytics customer, Conseco, by Speech Technology Magazine
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NICE Perform Release 3.2: 2009 INTERNET TELEPHONY Excellence Award from TMC's INTERNET TELEPHONY magazine |
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NICE SmartCenter: 2009 CRM Magazine's Service Leader Award for Workforce Optimization Suite |
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NICE Perform Release 3.2: IP Contact Center Award |
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| Other Products that Link America will be promoting to the Public Safety Sector |
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High-performance video The AXIS P3343 fixed dome network camera |
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| offers superior image quality including day/night functionality and wide dynamic range, providing crisp and clear images of both illuminated and low-light areas. Remote zoom ensures that the viewing angle is optimized for the scene and required pixel resolution at installation. The remote focus function makes the installation convenient, eliminating the need for focusing at the camera position. |
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| Sabre Towers and Poles |
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| Sabre Towers and Poles, the tower division of Sabre Industries, Inc., is the leading manufacturer of guyed towers, self-supporting towers, monopoles and concealment structures. Providing thousands of tower structures every year, we are one of the largest tower manufacturers in the world. We have the experience to design and manufacture any type of tower no matter how stringent the requirements. Our experienced, in-house engineers are licensed in all 50 states, Puerto Rico, and the District of Columbia. |
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Pelco is a world leader in the design, development and manufacture of video and security systems and equipment ideal for any industry. With a long and prestigious history of offering high-quality products and exceptional customer service, Pelco has become the most sought-after product supplier in the security industry. |
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